1. Introduction
Frostbark Digital ("we," "our," or "us") is committed to protecting your privacy. This Policy explains how we handle your personal information when you use our services or visit our website at www.frostbarkdigital.com.
2. Information we collect
We collect the following types of personal information:
- Name
- Email address
- Billing information
- Contract and scope-of-work details
- Website usage data
3. How we collect information
We gather information through:
- Forms and emails
- Client management systems
- Analytics tools and cookies
4. How we use your information
Your information helps us:
- Provide and improve our digital marketing services
- Communicate about your projects
- Process payments and manage billing
- Analyze website traffic and user behavior
- Fulfill our contractual obligations
- Send marketing communications (with your consent)
- Comply with laws and pursue legitimate business interests
5. Sharing your information
We may share your data with trusted third-party service providers, including:
- Payment processors
- Cloud storage providers
- Email service providers
- Project management tools
We do not sell your personal information to third parties.
6. Data security
We protect your information through:
- Industry-standard encryption
- Regular security audits and updates
- Restricted access policies
- Firewalls and intrusion detection systems
7. Your rights and choices
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us at [email protected].
8. Cookies and tracking technologies
We use cookies for analytics and to enhance user experience. You can manage cookie settings in your browser, though this may affect some website features.
9. Data retention
We retain data as follows:
- Financial records: 7 years
- Marketing data: 3 years from last interaction
- Other client data: 5 years after the relationship ends
10. CCPA compliance
California residents have the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information held by businesses
- Opt out of the sale of personal information
- Non-discrimination for exercising their CCPA rights
To exercise your CCPA rights, email us at [email protected].
11. Children's privacy
We do not knowingly collect data from children under 13. Parents should supervise their children's online activities.
12. Changes to this policy
We may update this Policy periodically. Significant changes will be notified via email 30 days in advance.
13. Contact us
For privacy questions, contact us at [email protected].