Privacy Policy
Last Updated: 08/30/2024
1. Introduction
Frostbark Digital ("we," "our," or "us") is committed to protecting your privacy. This Policy explains how we handle your personal information when you:
- Use our services
- Visit our website at www.frostbarkdigital.com
2. Information We Collect
We collect the following types of personal information:
- Name
- Email address
- Billing information
- Contract and scope of work details
- Website usage data
3. How We Collect Information
We gather information through:
- Forms and emails
- Client management systems
- Analytics tools and cookies
4. How We Use Your Information
Your information helps us:
- Provide and improve our digital marketing services
- Communicate about your projects
- Process payments and manage billing
- Analyze website traffic and user behavior
- Fulfill our contractual obligations
- Send marketing communications (with your consent)
- Comply with laws and pursue legitimate business interests
5. Sharing Your Information
We may share your data with trusted third-party service providers, including:
- Payment processors (e.g., Stripe)
- Authentication services (e.g., Clerk)
- Cloud storage providers
- Email service providers
- Project management tools
We do not sell your personal information to third parties.
6. Data Security
We protect your information through:
- Industry-standard encryption
- Regular security audits and updates
- Restricted access policies
- Firewalls and intrusion detection systems
Note: While we implement strong security measures, no online method is 100% secure.
7. Your Rights and Choices
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt-out of marketing communications
To exercise these rights, please contact us at privacy@frostbarkdigital.com.
8. Cookies and Tracking Technologies
We use cookies for analytics and to enhance user experience. You can manage cookie settings in your browser, but this may affect some website features.
9. Do Not Track Signals
We currently do not respond to Do Not Track browser signals.
10. Data Retention
We retain data as follows:
- Financial records: 7 years
- Marketing data: 3 years from last interaction
- Other client data: 5 years after relationship ends
After these periods, data is securely deleted or anonymized.
11. California Consumer Privacy Act (CCPA) Compliance
California residents have the right to:
- Know what personal information is collected, used, shared or sold
- Delete personal information held by businesses
- Opt-out of the sale of personal information
- Non-discrimination for exercising their CCPA rights
To exercise your CCPA rights, email us at privacy@frostbarkdigital.com.
12. Children's Privacy
We do not knowingly collect data from children under 13. Parents should supervise their children's online activities.
13. Social Media Features
Our site may include social media features governed by third-party privacy policies.
14. Changes to This Privacy Policy
We may update this Policy periodically. Significant changes will be notified via email 30 days in advance.
15. Data Breach Notification
We will notify you and authorities within 72 hours of discovering a data breach, where feasible.
16. Dispute Resolution
Privacy disputes will be addressed through direct communication first, then by binding arbitration in Florida if necessary.
17. Contact Us
For privacy questions, contact us at:
18. Use of Company Logos
By signing up for our services using a company email address, you grant Frostbark Digital permission to use your company's logo for marketing purposes on our website. This includes, but is not limited to:
- Displaying your logo in our client showcase
- Including your logo in marketing materials related to our services
- Featuring your logo in case studies or success stories (with your additional consent)
If you wish to revoke this permission or have concerns about how your logo is being used, please contact us at privacy@frostbarkdigital.com.
19. Contact Us
For privacy questions, contact us at: